Setup Netdots AI Account

Create Account on Netdots Service Management

Add your company information and Jira URL (yourcompany.atlassian.net)

User Management: Define user roles, supervisors and Skype ID for escalations

Create/Map any other Jira software projects to this service desk by defining the email and/or domain customer requests will be received from (ex, customer.com or [email protected]).

Test setup by sending email to email address identified in Jira Setup (ex. [email protected]).

Once ticket is received, have someone specified as Specialist add a comment to the corresponding General (GEN) project ticket.

Wait at least 10 minutes (delay is purposely added in case Engineer adds follow up comments).

If the Service Desk Ticket is not updating, open a ticket with Netdots Support